12th Pass Jobs in Flipkart

Flipkart is India's leading e-commerce marketplace, offering a wide range of products across diverse categories. We are committed to providing a seamless and delightful shopping experience for millions of customers across the country. As a Customer Service Manager, you'll play a crucial role in ensuring that our customers have a positive and memorable experience with Flipkart.

Flipkart Careers

Responsibilities:

Lead and manage a team of customer service representatives, providing them with coaching, mentoring, and development opportunities.
Develop and implement strategies to improve customer satisfaction, resolution rates, and first-call resolution.
Analyze customer feedback and identify areas for improvement within the customer service process.
Escalate complex customer issues to the appropriate teams and ensure timely resolution.
Proactively identify and address potential customer concerns before they escalate.
Monitor and measure key customer service metrics, reporting on trends and performance to stakeholders.
Stay updated on industry best practices and trends in customer service.
Foster a positive and collaborative work environment within the customer service team.