Air India Express Recruitment 2024

Do you thrive in a fast-paced environment where excellent customer service is paramount? Are you looking for a career that allows you to connect with people from all over the world? If so, then a career as a Front Desk Manager at Air India Express could be the perfect opportunity for you!

Air India Express Jobs Near Me

This is an exciting opportunity to join a leading airline company in India and play a pivotal role in ensuring a smooth and welcoming experience for our passengers. As a Front Desk Manager, you'll be the first point of contact for our valued guests, providing exceptional customer service and ensuring their needs are met promptly and efficiently.

Summary

In this dynamic role, you'll be responsible for overseeing the day-to-day operations of the front desk, managing a team of staff, and ensuring exceptional guest experiences. You'll be a problem-solver, a team leader, and a brand ambassador for Air India Express.

Key Responsibilities

• Guest Service Excellence: Provide exceptional customer service to arriving and departing passengers, addressing inquiries, resolving concerns, and ensuring a seamless travel experience.
• Team Leadership & Training: Lead, motivate, and coach a team of front desk staff, providing ongoing training and development to ensure they deliver exceptional service.
• Operational Efficiency: Oversee the smooth operation of the front desk, including check-in/check-out procedures, room assignments, key management, and cashiering duties.
• Communication & Collaboration: Maintain clear communication with other departments like housekeeping, security, and reservations to ensure seamless guest experiences.
• Administration & Reporting: Maintain accurate records, generate reports, and prepare documents as required.
• Adherence to Policies & Procedures: Ensure adherence to company policies and procedures, maintaining high standards of safety and security.

Required Skills and Qualifications

• Minimum Diploma in Hospitality Management or relevant experience.
• Strong customer service orientation with a proven track record of exceeding guest expectations.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proficiency in MS Office Suite and relevant hospitality software is a plus.

Experience

This role is open to both experienced professionals and passionate freshers with a strong desire to build a career in the aviation industry.

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Why Join Air India Express

• Be Part of a Growing Industry: Join a dynamic and growing airline company at the forefront of the Indian aviation industry.
• Make a Difference: Play a crucial role in creating positive first impressions for our passengers.
• Career Development Opportunities: Benefit from comprehensive training programs and opportunities for career advancement.
• Competitive Salary & Benefits Package: Enjoy a competitive salary and a comprehensive benefits package.
• Work in a Diverse & Inclusive Environment: Be part of a team that values diversity and inclusion.

Application Process

To apply, please submit your resume and cover letter online. We look forward to hearing from you!

Join a Team That Makes a Difference

At Air India Express, we're passionate about connecting people with the world. We believe in providing exceptional service and creating memorable travel experiences for our passengers. If you're looking for a challenging and rewarding career in a fast-paced environment, we encourage you to apply!

In Conclusion

This role offers a unique opportunity to combine your passion for hospitality with the dynamic world of aviation. As a Front Desk Manager at Air India Express, you'll play a vital role in ensuring a smooth and enjoyable travel experience for our passengers. We are looking for a highly motivated and customer-focused individual to join our team.

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