Air India Recruitment 2024

In this dynamic role, you'll be the linchpin connecting Air India with its valued customers, ensuring seamless travel experiences with warmth, efficiency, and a touch of Indian hospitality.

Air India Careers

Responsibilities:

• Become the passenger advocate: Assist customers with bookings, flight changes, check-in procedures, baggage queries, and other travel needs.
• Master the art of problem-solving: Address passenger concerns and complaints promptly and effectively, finding solutions that exceed expectations.
• Embrace the information hub: Possess in-depth knowledge of Air India's policies, regulations, and flight schedules, providing accurate and timely information to passengers.
• Communicate with grace: Utilize excellent communication skills to interact with diverse passengers from various backgrounds, ensuring clear and courteous interactions.
• Go the extra mile: Proactively offer assistance and personalize the travel experience for passengers, creating memorable moments that reflect Air India's renowned hospitality.
• Foster a collaborative spirit: Work closely with colleagues across departments, including ground staff, cabin crew, and other customer service teams, to ensure smooth air travel operations.