AirAsia Recruitment 2024

Do you thrive on building positive customer experiences? Are you passionate about creating a seamless journey for travelers? If so, then a career as a Quality Control Coordinator at AirAsia might be the perfect fit for you!

AirAsia Jobs Near Me

AirAsia is a leading low-cost carrier in Asia, known for its innovative spirit and commitment to guest satisfaction. We're a dynamic and fast-paced company that offers a rewarding and exciting work environment. In this role, you'll play a pivotal role in ensuring our guests have a smooth and enjoyable travel experience, from booking their flight to resolving any issues they may encounter.

Summary

As a Quality Control Coordinator at AirAsia, you'll be responsible for leading and motivating a team of customer service representatives. You'll ensure our guests receive exceptional service by providing coaching and development opportunities for your team, while also overseeing day-to-day operations and implementing strategies to continuously improve customer satisfaction. This remote position allows you to work from anywhere, as long as you have a reliable internet connection and a passion for exceeding expectations.

Key Responsibilities

• Lead and motivate a team of customer service representatives, fostering a positive and productive work environment.
• Develop, implement, and monitor customer service policies and procedures to ensure efficient operations.
• Coach and train customer service representatives, equipping them with the knowledge and skills to deliver exceptional service.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Resolve complex customer inquiries and complaints in a timely and professional manner.
• Escalate critical issues to the appropriate departments for resolution.
• Maintain accurate records of all customer interactions.
• Collaborate with other departments to ensure seamless customer service across all touchpoints.
• Stay up-to-date on AirAsia's products and services, industry trends, and best practices in customer service.

Required Skills and Qualifications

• Minimum of 2-3 years of experience in a customer service leadership role.
• Proven track record of success in exceeding customer satisfaction goals.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong leadership and coaching abilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proficiency in Microsoft Office Suite.
• Excellent written and verbal communication skills in English.

Experience

This role is open to both experienced customer service professionals and individuals with transferable leadership skills.

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Why Join AirAsia ?

At AirAsia, we're more than just an airline; we're a family. We offer a competitive compensation and benefits package, along with the opportunity to work in a fun and collaborative environment. You'll have the chance to make a real difference in the lives of our guests and contribute to the continued success of a leading airline in Asia. Here are some of the additional benefits you can enjoy:

• Competitive salary and benefits package
• Opportunity for professional development and growth
• Dynamic and fast-paced work environment
• Remote work flexibility
• Be a part of a passionate and innovative team
• Travel perks and discounts

Application Process

To apply, please submit your resume and cover letter online. We look forward to hearing from you!

Join a Team That Makes a Difference

If you're looking for a challenging and rewarding career opportunity, we encourage you to apply! As a Quality Control Coordinator at AirAsia, you'll play a vital role in ensuring our guests have a positive and memorable travel experience. Join our team and help us soar to new heights!

General Overview

This job description provides a comprehensive overview of the Quality Control Coordinator role at AirAsia. It highlights the key responsibilities, required skills and qualifications, and the benefits of joining our team. We encourage you to review the entire description carefully to determine if this opportunity is a good fit for you.

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