Position title

Amazon Careers - Jobs Alerts - Customer Support Engineer Posts

Job Location

India

Remote work from: IN; US; AU; NZ; HK; JP; KZ; MY; SG; TW; TH; UZ; VN; AT; BY; BE; DK; FR; DE; GR; NL; RU; ES; CH; UK; GB; DZ; KW; MA; QA; SA; MX; AE; CA; GT; DO

Base Salary

USD.24-USD.45 Per hour

Qualifications

Graduate, Post Graduate

Employment Type

Full-time

Description

Amazon Careers - Jobs Alerts - Customer Support Engineer Posts

About the Job

As a Customer Support Engineer at Amazon, you will play a critical role in ensuring customer satisfaction by providing top-notch technical support to our customers. You will work closely with our customers to identify and resolve technical issues, and collaborate with internal teams to resolve complex problems. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of Amazon.

Key Responsibilities

Your key responsibilities will include:

Providing technical support to customers via phone, email, and chat
Troubleshooting and resolving technical issues in a timely and efficient manner
Collaborating with internal teams to resolve complex problems
Identifying and escalating recurring issues to improve overall customer experience
Developing and maintaining technical knowledge to stay up-to-date with Amazon’s products and services

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Requirements

To be successful in this role, you will need:

A bachelor’s degree in Computer Science, Engineering, or a related field
2+ years of experience in technical support or a related field
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment and prioritize multiple tasks
Strong technical knowledge of computer systems, networks, and software applications

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Benefits

As an Amazon employee, you will enjoy:

Competitive salary and benefits package
Opportunities for career growth and development
Collaborative and dynamic work environment
Access to Amazon’s cutting-edge technology and tools
Discounts on Amazon products and services

How to Apply

If you are interested in this exciting opportunity, please submit your application through Amazon’s official website. Make sure to include your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!