Big Basket Recruitment 2023

BigBasket is seeking a highly motivated and customer-oriented Customer Support Analyst to join our dynamic team and play a pivotal role in providing exceptional customer support to our valued customers. As a Customer Support Analyst, you will be responsible for handling customer inquiries, resolving complaints, and providing assistance to ensure our customers have a seamless and positive experience with BigBasket.

Big Basket Careers

Responsibilities:

• Handle customer inquiries via phone, email, and chat promptly and professionally
• Resolve customer complaints and issues efficiently and effectively
• Provide accurate and helpful information to customers regarding BigBasket's products, services, and policies
• Identify and escalate complex issues to the appropriate team members
• Maintain accurate records of customer interactions and follow-up as needed
• Stay up-to-date on BigBasket's products, services, and policies
• Provide feedback and suggestions for continuous improvement of customer service processes