Birla Corporation Recruitment 2023

Analytical Thinking: Analytical mindset to understand and solve customer problems efficiently. Ability to interpret data and provide insights to improve support processes.
Communication: Excellent verbal and written communication skills. Ability to convey technical information in a clear and understandable manner.
Customer-Centric Approach: Strong commitment to delivering exceptional customer support. Empathy and patience in dealing with customer concerns.

Birla Corporation is a leading conglomerate committed to excellence and innovation in various industries. We are expanding our team and looking for a dedicated and analytical individual to join us as a Customer Support Analyst, contributing to the seamless support of our customers.

Birla Corporation Careers

Responsibilities

Customer Assistance:
- Provide timely and effective support to customers via various communication channels, including phone, email, and chat.
- Address customer inquiries, concerns, and technical issues with a customer-centric approach.
Issue Resolution:
- Investigate and analyze customer issues to provide accurate and efficient resolutions.
- Collaborate with cross-functional teams to resolve complex problems.
Documentation:
- Maintain detailed and accurate records of customer interactions and solutions provided.
- Generate reports on customer support metrics for analysis.
Training and Knowledge Sharing:
- Stay updated on product features, updates, and industry trends.
- Provide training and support to internal teams to enhance overall customer service capabilities.