Birla Corporation Recruitment 2024

As a Customer Service Trainee at Birla Corporation, you'll embark on a journey of learning and growth, immersing yourself in the world of customer service excellence. You'll wear many hats, from actively listening to customer inquiries and resolving their concerns with empathy and efficiency to providing accurate and timely information, exceeding expectations, and building lasting relationships.

Birla Corporation Careers

Responsibilities:

• Handle customer inquiries across various channels (phone, email, chat) with professionalism and courtesy.
• Actively listen to customer concerns, understand their needs, and provide solutions with accuracy and empathy.
• Gather and document customer feedback, ensuring their voices are heard and valued.
• Provide clear and concise information about Birla Corporation's products and services.
• Upsell and cross-sell relevant products and services, aiming for customer satisfaction and business growth.
• Process customer orders and transactions efficiently and accurately.
• Maintain accurate records of customer interactions and resolve issues within established timelines.
• Continuously learn and develop your customer service skills through training programs and mentorship.
• Assist senior customer service representatives with various tasks and projects.