Byju's Recruitment 2023

Byju's, India's leading ed-tech company, is seeking enthusiastic and passionate individuals to join our growing team as Customer Success Associates. As a Customer Success Associate, you will play a critical role in ensuring our students' success by providing them with exceptional support and guidance throughout their learning journey.

Byju's Careers

Responsibilities:

• Build relationships:
  • Proactively engage with students and parents through phone calls, emails, and online platforms.
  • Understand the individual needs and challenges of each student.
  • Build rapport and trust with students and parents to create a positive learning environment.
• Provide support:
  • Answer questions and address concerns related to Byju's products and services.
  • Troubleshooting technical issues and provide step-by-step instructions.
  • Offer guidance on using Byju's learning resources effectively.
  • Identify and escalate any student issues requiring further assistance.
• Monitor progress:
  • Track student progress and usage data to identify areas for improvement.
  • Provide personalized recommendations and feedback to help students achieve their learning goals.
  • Regularly update student records and maintain accurate documentation.