Position title
Byju's Recruitment 2023 - Vacancy Near Me - Customer Service Specialist Post
Job Location
India
Remote work from: IND




Base Salary
USD.12,200-USD.17,400 Per month
Qualifications

Graduate, 12th

Employment Type
Full-time





Description

Byju's Recruitment 2023

Byju's, India's leading edtech company, is seeking a passionate and customer-centric Customer Service Specialist to join our dynamic team. As a Customer Service Specialist, you will play a crucial role in providing exceptional customer service, resolving customer inquiries efficiently, and contributing to the overall satisfaction of Byju's valued learners and parents.




Byju's Careers

Responsibilities:

  • Provide prompt, courteous, and empathetic telephone, email, and chat support to Byju's learners and parents, addressing their queries, concerns, and technical issues effectively
  • Accurately diagnose and troubleshoot customer issues, identifying root causes and implementing appropriate solutions
  • Document customer interactions, maintaining detailed records of issues, resolutions, and customer feedback
  • Escalate complex or unresolved issues to the appropriate team or level of expertise, ensuring timely resolution
  • Maintain a positive and professional demeanor throughout customer interactions, fostering trust and building rapport with learners and parents
  • Gather and analyze customer feedback, identifying trends and areas for improvement in products, services, and support processes




Byju's Jobs Near Me

Skills

  • Strong customer relationship management skills, with the ability to build rapport, establish trust, and foster long-lasting relationships with learners and parents
  • Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals, empathize with their concerns, and convey information clearly
  • Strong problem-solving and analytical skills, with the ability to identify root causes of customer issues, develop effective solutions, and prioritize tasks efficiently
  • Excellent attention to detail and commitment to accuracy, ensuring that all customer interactions are handled with precision and that customer records are maintained accurately
  • Proficient in Microsoft Office Suite and relevant customer support software
  • Ability to work independently and as part of a team, with a collaborative and results-oriented approach
Important Links

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Date posted
December 2, 2023
Valid through
March 31, 2024
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Position: Byju's Recruitment 2023 - Vacancy Near Me - Customer Service Specialist Post

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