Byju's Recruitment 2024

Byju's, India's leading EdTech giant, is on a mission to make quality education accessible and engaging for every child. In pursuit of this goal, they're seeking passionate and student-centric individuals to join their vibrant team as Customer Care Associates in 2024. If you thrive in fast-paced environments, possess a knack for problem-solving, and have a heart for supporting students and parents, then this is your chance to be a part of a company revolutionizing the way children learn!

Byju's Careers

Responsibilities:

• Provide exceptional customer service to students and parents by addressing their queries and concerns about Byju's learning programs and services.
• Actively listen and empathize with their needs, offering comprehensive and accurate information and solutions.
• Troubleshoot technical issues related to the app, platform, and learning materials.
• Explain features and benefits of Byju's offerings, highlighting their value and suitability for individual student needs.
• Upsell and cross-sell relevant products and services based on customer needs and learning goals.
• Maintain accurate records of customer interactions and ensure effective follow-up on issues and requests.
• Collaborate with internal teams (product, technical support) to escalate and resolve complex customer issues.
• Stay updated on Byju's latest offerings and educational methodologies to provide informed support.
• Foster positive relationships with customers, building trust and loyalty towards the Byju's brand.