Byju's Recruitment 2024

As a Customer Service Specialist at BYJU'S, you'll be the voice of support and guidance. You'll wear many hats, from understanding student and parent needs to proactively resolving concerns, providing accurate information, and building trust that makes BYJU'S the go-to choice for educational success.

Byju's Careers

Responsibilities:

• Act as the primary point of contact for students and parents, ensuring efficient communication and timely resolution of issues.
• Actively listen to concerns, understand needs, and provide empathetic and helpful solutions.
• Offer accurate information on BYJU'S courses, products, and services, ensuring clear and transparent communication.
• Proactively identify potential problems and address them before they escalate.
• Manage customer accounts, track progress, and maintain accurate records of interactions.
• Conduct regular satisfaction surveys and implement feedback to continuously improve service quality.
• Collaborate effectively with cross-functional teams, including sales, marketing, and technical support, to ensure seamless customer service delivery.
• Stay updated on BYJU'S offerings, policies, and best practices to provide accurate and relevant information.