Byju's Recruitment 2024

As a Byju's Customer Service Representative, you'll be the bridge between parents, students, and Byju's exceptional learning programs. You'll answer inquiries, address concerns, and provide ongoing support, ensuring a smooth and satisfying experience for all users. Your empathy, problem-solving skills, and dedication to exceeding expectations will be instrumental in building trust, fostering positive relationships, and contributing to Byju's mission of making quality education accessible for everyone.

Byju's Careers

Responsibilities:

• Answering queries & resolving concerns: Address inquiries from parents and students regarding Byju's products, services, and learning platforms, providing clear and accurate information.
• Troubleshooting technical issues: Assist users with technical difficulties accessing and using Byju's learning platforms, ensuring a seamless educational experience.
• Providing ongoing support: Offer guidance and support to parents and students throughout their learning journey, addressing concerns and ensuring satisfaction.
• Data entry & documentation: Maintain accurate records of customer interactions, update account information, and adhere to data entry protocols.
• Escalating complex issues: Identify and escalate issues beyond your scope to relevant teams for timely resolution.
• Promoting Byju's products & services: Inform users about new offerings and features, promoting Byju's solutions with enthusiasm and understanding.
• Building positive relationships: Foster trust and rapport with customers, creating a positive and supportive learning environment.