Citi Bank Recruitment 2024

As our Collections Manager in North Dumdum, you'll be the driving force behind recovering delinquent accounts while providing exceptional customer service. You'll lead a team of collectors, develop effective collection strategies, and cultivate positive relationships with customers to overcome payment challenges and bring accounts back to good standing. Your leadership skills, negotiation expertise, and unwavering commitment to ethical collections practices will be key in achieving outstanding results while upholding Citi Bank's reputation for customer care.

Citi Bank Careers

Responsibilities

• Lead and motivate a team of collectors to achieve individual and team collection targets.
• Develop and implement effective collection strategies based on customer data and account status.
• Conduct respectful and professional communication with delinquent customers to understand their challenges and negotiate viable payment solutions.
• Train and coach team members on effective collection techniques, compliance regulations, and ethical communication practices.
• Analyze team performance data and identify areas for improvement to optimize collection strategies.
• Ensure adherence to all company policies, procedures, and regulatory guidelines for debt collection.
• Report regularly to supervisor on team performance, challenges, and opportunities.
• Maintain a positive and professional work environment for your team.