Position title
Citi Bank Recruitment 2024 - Vacancy Job Alert - Collections Manager Post
Job Location
India
Remote work from: IND




Base Salary
USD.13,200-USD.20,600 Per month
Qualifications

Graduate

Employment Type
Full-time





Description

Citi Bank Recruitment 2024

As a Collections Manager at Citibank, you'll wear the hat of a strategist, a motivator, and a champion of responsible debt resolution. You'll lead a team of collectors, providing them with guidance, coaching, and support to effectively recover delinquent accounts while ensuring a positive customer experience. Your strong analytical skills, leadership presence, and unwavering commitment to ethical collections practices will be instrumental in maximizing recoveries, minimizing write-offs, and contributing to Citibank's financial health.




Citi Bank Careers

Responsibilities

  • Team Leadership & Development: Lead, motivate, and coach your team of collectors, fostering a collaborative and performance-driven environment.
  • Performance Management: Monitor individual and team performance, providing constructive feedback and coaching to drive improvement in recovery rates and customer satisfaction.
  • Portfolio Management & Analysis: Analyze delinquency trends, identify root causes, and develop strategies to optimize collection efforts and maximize recoveries.
  • Collections Strategy & Execution: Implement effective collections strategies, ensuring compliance with regulations and ethical practices while prioritizing customer well-being.
  • Negotiation & Resolution: Negotiate repayment plans and settlements with delinquent customers, achieving positive outcomes while maintaining a professional and empathetic approach.
  • Risk Management & Reporting: Identify and mitigate potential risks associated with delinquent accounts, ensuring adherence to internal controls and reporting requirements.
  • Data Analysis & Reporting: Analyze collections data to identify trends, track progress, and generate insightful reports for senior management.




Citi Bank Jobs Near Me

Skills

  • Bachelor's degree in Business Administration, Finance, or a related field preferred.
  • Minimum 3 years of experience in collections or a related field, with a proven track record of success in recovering delinquent accounts.
  • Strong leadership and team management skills, with the ability to motivate, coach, and develop team members.
  • Excellent analytical and problem-solving skills, with the ability to identify root causes of delinquencies and develop effective solutions.
  • Strong communication and negotiation skills, with the ability to build rapport and confidently negotiate win-win outcomes with customers.
  • Proficiency in Microsoft Office Suite and relevant collections software.
  • Deep understanding of ethical collections practices and regulations.
  • Ability to handle pressure and work effectively in a fast-paced environment.
Important Links

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Date posted
January 8, 2024
Valid through
August 31, 2024
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Position: Citi Bank Recruitment 2024 - Vacancy Job Alert - Collections Manager Post

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