Graduate, 12th
Collection Agent
At Swiggy, we're committed to providing a seamless and delightful experience for both our customers and restaurant partners. As a Collection Agent, you'll play a crucial role in ensuring our financial health by collecting outstanding payments from customers in a professional and ethical manner.
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Responsibilities:
- Contact customers with outstanding balances via phone, email, and SMS.
- Clearly explain the payment due and answer customer queries patiently.
- Negotiate payment plans and work towards achieving timely resolution.
- Maintain accurate records of interactions and update payment status.
- Escalate complex cases to the designated team.
- Adhere to all company policies and data privacy regulations.
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Skills:
- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving abilities.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficient in MS Office Suite and other relevant software.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and handle pressure effectively.
- Strong work ethic and commitment to achieving targets.
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