Graduate, 12th
Customer Care Agent
As a Swiggy Customer Care Agent, you'll be the champion for our valued customers, ensuring their food delivery experience is smooth, delightful, and memorable. You'll be the first line of contact, addressing their concerns, resolving issues promptly, and going the extra mile to leave them feeling heard, understood, and satisfied.
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Responsibilities:
- Be the friendly voice and face of Swiggy, providing exceptional customer service via phone, email, and chat.
- Proactively identify and address customer concerns, offering quick and effective resolutions.
- Gather information, troubleshoot problems, and escalate complex issues when needed.
- Maintain accurate records and document interactions to ensure smooth resolution and future reference.
- Identify opportunities to improve the customer experience and suggest process enhancements.
- Contribute to a positive and supportive team environment, collaborating with colleagues to achieve shared goals.
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Skills:
- Excellent communication skills, both written and verbal, with the ability to clearly explain complex information.
- Active listening skills to understand customer concerns and empathize with their situations.
- Problem-solving skills to identify root causes and develop effective solutions.
- Strong technical aptitude and ability to navigate internal systems and tools.
- Time management skills to prioritize tasks and meet deadlines efficiently.
- A positive and enthusiastic attitude with a genuine desire to help others.
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