Graduate, 12th Pass
Customer Care Associate
Meesho is India's leading social commerce platform, empowering millions of entrepreneurs to start their businesses online. We're on a mission to democratize e-commerce and make it accessible to everyone. As a Customer Care Associate, you'll play a crucial role in supporting our customers and ensuring they have a seamless shopping experience on our platform.
Meesho Jobs For Freshers
Responsibilities:
- Be the voice of Meesho: Respond to customer inquiries promptly and professionally through various channels like phone, email, and social media.
- Troubleshoot issues: Help customers with order tracking, product information, payment queries, and any other concerns they may have.
- Go the extra mile: Exceed customer expectations by providing personalized solutions and building positive relationships.
- Contribute to continuous improvement: Analyze customer feedback and identify areas for improvement in the customer experience.
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Meesho Careers
Skills:
- Excellent communication and interpersonal skills: You can clearly articulate information, actively listen to understand customer needs, and build rapport with diverse individuals.
- Problem-solving and analytical skills: You can quickly identify the root cause of issues and find solutions that satisfy customers.
- A passion for customer service: You genuinely enjoy helping people and take pride in delivering exceptional service.
- Adaptability and resilience: You thrive in a fast-paced environment and can handle pressure with a positive attitude.
- Tech-savviness: You are comfortable using technology and can navigate various platforms with ease.
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