Position title
Customer Care Associate in IBM - Job Change - Jobs Hiring in IBM For Freshers
Job Location
India
Remote work from: IND




Base Salary
USD.19-USD.32 Per hour
Qualifications

Graduate

Employment Type
Full-time





Description

Customer Care Associate in IBM

As a Customer Care Associate at IBM, you will be the front line for our valued clients, providing exceptional support and ensuring their satisfaction with our products and services. You will be responsible for handling a wide range of customer inquiries, troubleshooting technical issues, and offering product guidance. Your role is crucial in fostering positive customer relationships and building brand loyalty for IBM.




IBM Jobs For Freshers

Responsibilities:

  • Provide exceptional customer service: Answer customer inquiries promptly and accurately, via phone, email, and chat.
  • Troubleshoot technical issues: Diagnose and resolve customer problems related to IBM products and services, escalating complex issues as needed.
  • Offer product guidance: Educate customers on IBM offerings and recommend suitable solutions based on their specific needs.
  • Maintain accurate records: Document customer interactions and resolutions effectively in our CRM system.
  • Contribute to team success: Collaborate with colleagues to ensure efficient problem-solving and knowledge sharing.




IBM Jobs Near Me

Skills:

  • Excellent communication and interpersonal skills: Ability to build rapport with customers, actively listen to their concerns, and communicate clearly and concisely.
  • Problem-solving and analytical skills: Ability to identify root causes of issues, think critically, and develop effective solutions.
  • Technical aptitude: Basic understanding of IT concepts and familiarity with IBM products and services is preferred.
  • Customer focus: Passionate about delivering exceptional customer service and exceeding expectations.
  • Teamwork and collaboration: Ability to work effectively within a team environment and share knowledge with colleagues.

 

Tags:

ibm jobs,ibm jobs for freshers,ibm jobs 2024,how to apply ibm jobs,ibm company jobs for freshers,ibm work from home jobs,ibm entry level jobs,ibm job application process,ibm company job

Important Links

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Date posted
January 24, 2024
Valid through
August 31, 2024
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Position: Customer Care Associate in IBM - Job Change - Jobs Hiring in IBM For Freshers

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