Customer Officer

As a Customer Officer, you will be the first line of contact for our valued customers, playing a crucial role in shaping their perception of Flipkart. You will be responsible for providing prompt, accurate, and empathetic support across various touchpoints, ensuring their queries and concerns are resolved efficiently. You will also contribute to building customer loyalty and trust, driving positive brand perception.

Flipkart Careers

Responsibilities:

Respond to customer inquiries promptly and professionally via phone, email, chat, and social media.
Accurately diagnose and resolve customer issues related to orders, payments, returns, deliveries, and product information.
Proactively identify and address customer concerns, offering solutions that exceed expectations.
Escalate complex issues to the appropriate team while keeping customers informed.
Maintain detailed records of customer interactions and ensure timely follow-up.
Contribute to continuous improvement of customer service processes and knowledge base.