Customer Service Executive in Meesho

Meesho is India's leading social commerce platform, empowering millions of individuals to become successful entrepreneurs. We are on a mission to democratize e-commerce and make it accessible to everyone. As a Customer Service Executive at Meesho, you'll play a vital role in supporting our customers and ensuring they have a seamless and delightful shopping experience.

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Responsibilities:

Be the first point of contact for customers across various channels (phone, email, chat) addressing their inquiries and resolving their concerns promptly and effectively.
Proactively identify and anticipate customer needs, providing helpful solutions and exceeding expectations.
Collaborate with internal teams to ensure timely resolution of complex issues and escalate concerns as needed.
Maintain accurate records of customer interactions and contribute to improving customer service processes.
Play a key role in collecting and analyzing customer feedback to identify areas for improvement.