Customer Service Specialist in Vedantu

Vedantu, a leading online education platform, is seeking a dedicated and enthusiastic Customer Service Specialist to join our growing team. In this role, you'll be the first point of contact for our students, parents, and educators, providing exceptional support and ensuring their satisfaction with our services.

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Responsibilities:

• Provide exceptional customer service: Answer inquiries promptly, accurately, and courteously via phone, email, and chat.
• Resolve customer issues: Effectively troubleshoot technical problems, address billing concerns, and handle other customer inquiries with empathy and professionalism.
• Proactively identify and escalate complex issues: Ensure timely resolution by involving the relevant internal teams when needed.
• Contribute to knowledge base development: Document solutions and best practices to enhance team efficiency and knowledge sharing.
• Maintain positive relationships: Build rapport with customers and foster trust through clear communication and active listening.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Strong ability to listen actively and understand customer needs.
• Problem-solving skills and ability to think critically.
• Proficiency in using various customer service tools and software.
• Time management skills and the ability to prioritize tasks in a fast-paced environment.
• Adaptability and willingness to learn new things.

 

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