Customer Service Supervisor

As a Customer Success Associate at Meesho, you will be responsible for ensuring that our customers have a positive experience with our products and services. You’ll interact with customers, understand their needs, and work towards enhancing their experience.

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Responsibilities:

• Customer Interaction: Regularly interact with customers to understand their needs and feedback.
• Product Knowledge: Develop a deep understanding of our products and services to better assist customers.
• Problem Resolution: Address and resolve customer issues in a timely and professional manner.
• Continuous Learning: Stay updated with the latest product features and customer service practices.

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Skills:

• Communication: Excellent written and verbal communication skills.
• Empathy: Ability to understand and share the feelings of customers.
• Problem-Solving: Ability to analyze problems and strategize for better solutions.

 

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