Customer Success Manager

As a Customer Success Manager at Accenture, you'll play a pivotal role in building and nurturing long-term, strategic relationships with our esteemed clients. You'll be their trusted advisor, proactively identifying their needs and challenges, and delivering solutions that unlock maximum value from their Accenture investments. By fostering a collaborative partnership, you'll ensure their continued success and drive their business transformation journey.

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Responsibilities:

• Onboard and guide clients: Facilitate smooth onboarding, ensuring clients understand and effectively utilize Accenture solutions. Proactively address their questions and concerns, providing clear and concise communication throughout the process.
• Maximize client value: Partner with clients to identify their business goals and tailor solutions to achieve them. Conduct regular value assessments, measuring progress and recommending adjustments to optimize their experience.
• Build trust and advocacy: Foster positive relationships with key stakeholders, becoming a trusted advisor and advocate for Accenture. Actively listen to their feedback, proactively address concerns, and anticipate their evolving needs.
• Collaborate across teams: Work seamlessly with internal teams, including technical experts, product specialists, and account managers, ensuring seamless client support and delivering a unified experience.
• Drive contract renewals and expansions: Proactively identify opportunities for renewal and expansion of client contracts, demonstrating the continued value of Accenture solutions. Develop compelling proposals and presentations, effectively communicating the benefits of continued partnership.

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Skills:

• Strong communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders.
• Excellent analytical and problem-solving skills, with a proactive approach to identifying and resolving client challenges.
• Proven ability to manage multiple priorities and deadlines effectively, working independently with a strong sense of ownership.
• Deep understanding of customer success principles and methodologies, with a passion for building long-term, strategic relationships.
• Proficiency in relevant software tools and technologies used in customer success management.

 

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