Position title
Desktop Support in IBM - IBM Careers - Jobs Hiring in IBM For Freshers
Job Location
India
Remote work from: IND




Base Salary
USD.20-USD.30 Per hour
Qualifications

Graduate

Employment Type
Full-time





Description

Desktop Support in IBM

As an IBM Desktop Support Specialist, you'll be the frontline hero for our employees, ensuring their technology runs smoothly and efficiently. You'll be the first point of contact for resolving technical issues, troubleshooting software and hardware problems, and providing guidance and support to keep everyone productive.




IBM Jobs For Freshers

Responsibilities:

  • Troubleshooting: Diagnose and resolve technical issues related to desktops, laptops, mobile devices, and network connectivity.
  • Software Support: Install, configure, and provide ongoing support for various software applications used by employees.
  • Hardware Support: Maintain and troubleshoot hardware issues, including printers, scanners, and other peripherals.
  • Remote Assistance: Provide remote support to employees located across different regions.
  • Documentation: Maintain accurate records of incidents and resolutions, ensuring smooth knowledge transfer.
  • Customer Service: Deliver exceptional customer service to all internal clients, building positive relationships and fostering a culture of collaboration.




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Skills:

  • Strong technical skills with proficiency in troubleshooting hardware and software issues.
  • Excellent communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users.
  • Problem-solving skills and the ability to think critically to diagnose and resolve complex technical issues.
  • Time management and organizational skills to handle multiple tasks and prioritize effectively.
  • Proficient in using ticketing systems and documentation tools.
  • Ability to learn new technologies quickly and adapt to changing environments.

 

Tags:

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Important Links

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Date posted
January 22, 2024
Valid through
August 31, 2024
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Position: Desktop Support in IBM - IBM Careers - Jobs Hiring in IBM For Freshers

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