Position title
E-kart Recruitment 2023-24 - Job Card - Customer Service Trainee Post
Job Location
India
Remote work from: IND




Base Salary
USD.11,200-USD.19,500 Per month
Qualifications

Graduate, 12th

Employment Type
Full-time





Description

E-kart Recruitment 2023-24

 Ekart Logistics, India's largest supply chain and logistics leader dedicated to seamless deliveries, is searching for enthusiastic and solutions-oriented Customer Service Trainees to join our ever-expanding team in [City, State/Country]. In this fast-paced and rewarding role, you'll be the voice of Ekart, resolving customer concerns, ensuring delightful delivery experiences,




E-kart Careers

Responsibilities:

  • Delivery Diplomat: Address customer inquiries and concerns regarding shipments, delays, tracking, and other order-related issues, prioritizing prompt and efficient resolution.
  • Problem-Solving Ninja: Proactively identify potential issues and develop creative solutions to ensure smooth deliveries and exceed customer expectations.
  • Communication Catalyst: Communicate effectively with customers, internal teams, and delivery partners, fostering collaboration and clear information flow throughout the delivery process.
  • Empathy Champion: Actively listen to customer concerns, demonstrate empathy, and build rapport to create a positive and supportive customer experience.
  • Learning Ace: Eagerly participate in comprehensive training programs to hone your customer service skills, master Ekart's processes, and become a delivery service expert.
  • Continuous Improvement Advocate: Proactively identify opportunities to improve customer service processes and suggest enhancements to streamline communication and resolution mechanisms.




E-kart Jobs Near Me

Skills

  • Excellent Communication Skills: Clear and concise written and verbal communication skills for effectively interacting with customers, addressing concerns, and providing accurate information.
  • Active Listening: The ability to attentively listen to customer concerns, empathize with their frustrations, and understand their needs before offering solutions.
  • Problem-Solving Skills: The ability to think critically, identify the root cause of issues, and propose effective solutions to ensure customer satisfaction.
  • Technical Aptitude: Basic understanding of computer systems and ability to navigate internal tools and applications is preferred.
  • Positive Attitude and Resilience: A positive and solution-oriented approach to handle challenging situations and maintain composure under pressure.
  • Strong Work Ethic and Teambuilding Skills: A strong work ethic, dedication to deadlines, and the ability to collaborate effectively with colleagues and internal teams.
Important Links

Find the Link in Apply Now Button



Date posted
December 23, 2023
Valid through
March 31, 2024
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Position: E-kart Recruitment 2023-24 - Job Card - Customer Service Trainee Post

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