E-kart Recruitment 2023-24

As a Customer Service Representative at E-kart, you will play a vital role in ensuring customer satisfaction by addressing their inquiries and resolving their issues related to E-kart products and services. You will be the primary point of contact for customers, building positive relationships and representing the E-kart brand with professionalism.

E-kart Careers

Responsibilities:

• Answer customer inquiries through various channels (e.g., phone, email, chat).
• Troubleshoot and resolve customer issues related to orders, payments, deliveries, returns, and product information.
• Provide accurate and timely information to customers regarding E-kart policies and procedures.
• Offer proactive support and guidance to customers to enhance their shopping experience.
• Document customer interactions and maintain detailed records.
• Escalate complex issues to the appropriate team for further resolution.
• Exceed customer satisfaction targets.
• Stay up-to-date on E-kart products, services, and policies.
• Contribute to a positive and supportive team environment.