E-kart Recruitment 2023

E-kart, India's leading e-commerce marketplace, is seeking highly motivated and service-oriented individuals to join our growing team as Concierges. In this role, you will play a vital role in enhancing the customer experience by providing personalized assistance, resolving inquiries, and exceeding expectations.

E-kart Careers

Responsibilities:

• Build rapport and provide exceptional customer service via phone, email, and chat.
• Answer customer inquiries accurately and efficiently.
• Resolve customer concerns and complaints promptly and professionally.
• Provide detailed product information and answer questions about E-kart's services.
• Process customer orders and track their delivery status.
• Offer personalized recommendations and assist with product selection.
• Go above and beyond to exceed customer expectations and build positive relationships.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Contribute to a positive and supportive work environment.