E-kart Recruitment 2023

Ekart, a leading e-commerce logistics provider in India, is seeking a customer-centric and problem-solving Customer Service Representative to join our growing team. As a Customer Service Representative, you will play a crucial role in providing exceptional customer service to our valued customers, ensuring their satisfaction and resolving their issues promptly and efficiently.

E-kart Careers

Responsibilities:

• Handle customer inquiries, complaints, and requests via phone, email, and chat
• Resolve customer issues efficiently, adhering to company policies and procedures
• Provide accurate and up-to-date information on Ekart's services, delivery status, and policies
• Escalate complex issues to senior team members for further assistance
• Maintain detailed records of customer interactions and issue resolutions
• Stay up-to-date on Ekart's latest offerings and customer support policies