E-kart Recruitment 2024

E-kart is India's leading e-commerce powerhouse, transforming the way people shop with its vast selection of products, seamless delivery, and exceptional customer service. We're on a mission to make online shopping accessible and convenient for everyone, and our passionate team is at the heart of this journey. As a Customer Service Trainee at E-kart, you'll be the voice of our customers, ensuring their online shopping experience is smooth, satisfying, and unforgettable.

E-kart Careers

Responsibilities:

• Master of the inquiry: Address customer inquiries across various channels (phone, email, chat) with promptness, courtesy, and a genuine desire to help.
• Problem-solving ninja: Proactively identify and resolve customer concerns related to orders, deliveries, payments, and product information.
• Advocate for the customer: Champion the customer's voice within E-kart, escalating issues when necessary and ensuring their satisfaction is paramount.
• Knowledge sponge: Immerse yourself in E-kart's policies, procedures, and product knowledge to provide accurate and efficient assistance.
• Building trust and rapport: Develop strong communication skills to connect with customers, empathize with their concerns, and build lasting positive relationships.
• Continuous learning: Actively participate in training programs and mentorship opportunities to hone your customer service skills and product knowledge.
• Adaptability champion: Embrace technological advancements and new processes with a positive attitude and willingness to learn.