E-kart Recruitment 2024

As a Customer Service Representative at Ekart, you'll be the voice of Ekart for our customers. You'll proactively address their inquiries, troubleshoot delivery issues, resolve concerns with care and empathy, and ensure their overall satisfaction with Ekart's services. Your problem-solving skills, effective communication, and unwavering dedication to customer experience will be instrumental in building trust and loyalty with every interaction.

E-kart Careers

Responsibilities:

• Handle Customer Inquiries: Respond efficiently to customer inquiries across various channels (phone, email, chat) regarding orders, shipments, deliveries, and returns.
• Issue Resolution: Proactively identify and resolve delivery issues, delays, and damages, ensuring timely and satisfactory solutions for every customer.
• Provide Information & Guidance: Offer clear and accurate information on order status, tracking updates, return policies, and other relevant Ekart services.
• De-escalation & Customer Satisfaction: Handle escalated concerns with empathy and professionalism, working towards positive resolutions and exceeding customer expectations.
• Data Entry & Reporting: Maintain accurate records of customer interactions, document resolutions, and prepare reports as needed.
• Stay Updated: Continuously learn about Ekart's processes, policies, and service updates to provide efficient and informed customer support.
• Teamwork & Collaboration: Work effectively with internal teams (operations, logistics, etc.) to resolve complex issues and ensure seamless customer journeys.