Flipkart Careers

As a Customer Care Associate at Flipkart, you will be the primary point of contact for our customers. You’ll interact with them on various channels, resolve their queries, and ensure they have a positive experience with our services.

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Responsibilities:

• Customer Support: Handle customer inquiries via phone, email, and chat. Ensure all customer concerns are addressed promptly and professionally.
• Product Knowledge: Develop a deep understanding of our products and services to better assist customers.
• Team Collaboration: Collaborate with other team members to meet and exceed customer expectations.
• Continuous Learning: Participate in training sessions to build your product knowledge and enhance your customer service skills.

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Skills:

• Communication: Excellent written and verbal communication skills.
• Problem-Solving: Ability to analyze problems and strategize for better solutions.
• Time-Management: Ability to multitask, prioritize, and manage time effectively.

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