Flipkart Recruitment 2024

At Flipkart, we're committed to delivering a seamless shopping experience for our customers. As a Customer Marketing Manager, you'll play a crucial role in this mission by ensuring timely payments for orders placed on our platform. You'll work collaboratively with a dynamic team, utilizing your communication and problem-solving skills to recover outstanding dues while maintaining positive customer relationships.

Flipkart Careers

Responsibilities:

• Proactively contact customers with outstanding payments: You'll be responsible for reaching out to customers with overdue accounts, clearly explaining the situation and offering various payment options.
• Negotiate and secure timely payments: You'll work with customers to understand their challenges and negotiate payment plans that are feasible for both parties.
• Maintain accurate records and reports: You'll meticulously track collection activities, update records, and generate reports to ensure efficient management of the process.

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Skills:

• Excellent communication and interpersonal skills: You'll need the ability to build rapport with customers, explain complex financial concepts clearly, and handle sensitive situations with professionalism.
• Strong problem-solving and negotiation skills: You'll be able to assess customer situations, propose solutions, and negotiate mutually agreeable payment plans.
• Time management and organizational skills: You'll effectively manage your workload, prioritize tasks, and meet deadlines efficiently.
• Proficiency in MS Office suite and CRM tools: Familiarity with relevant software will be an advantage.

   

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