Flipkart New Vacancy

We are looking for a Customer Service Representative to join our team at Flipkart. This role involves managing customer queries and complaints, ensuring high levels of customer satisfaction and maintaining strong customer relationships.

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Responsibilities:

• Customer Support: Manage large amounts of incoming calls, emails, and customer service inquiries.
• Problem Resolution: Identify and assess customers’ needs to achieve satisfaction, resolve customer complaints via phone, email, or social media.
• Record Keeping: Keep records of customer interactions, transactions, comments, and complaints.
• Product Knowledge: Stay informed about our products and services to provide accurate information to customers.

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Skills:

• Communication Skills: Excellent communication and presentation skills.
• Problem-Solving Skills: Ability to multi-task, prioritize, and manage time effectively.
• Customer-Oriented: Customer orientation and ability to adapt/respond to different types of characters.

 

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