Flipkart Recruitment 2023

Flipkart, India's largest online marketplace, is seeking a friendly, helpful, and customer-oriented Call Center Representative to join our dynamic team and play a crucial role in providing exceptional customer service to our valued customers. As a Call Center Representative, you will be responsible for answering customer calls, resolving their issues, and ensuring they have a positive experience with Flipkart.

Flipkart Careers

Responsibilities:

• Answer and direct phone calls from Flipkart customers promptly and professionally
• Listen attentively to customer inquiries, identify their needs, and provide accurate and helpful information
• Resolve customer issues efficiently and effectively, following company policies and procedures
• Handle customer complaints calmly and professionally, de-escalating any negative situations
• Maintain detailed records of customer interactions and follow up on unresolved issues
• Stay up-to-date on Flipkart's products, services, policies, and promotions