Flipkart Recruitment 2024

Flipkart is India's leading e-commerce marketplace, offering a wide range of products across diverse categories. We are committed to providing a seamless and delightful shopping experience for millions of customers across the country. As a Coordinator, you'll play a crucial role in ensuring that our customers have a positive and memorable experience with Flipkart.

Flipkart Careers

Responsibilities:

• Lead and manage a team of customer service representatives, providing them with coaching, mentoring, and development opportunities.
• Develop and implement strategies to improve customer satisfaction, resolution rates, and first-call resolution.
• Analyze customer feedback and identify areas for improvement within the customer service process.
• Escalate complex customer issues to the appropriate teams and ensure timely resolution.
• Proactively identify and address potential customer concerns before they escalate.
• Monitor and measure key customer service metrics, reporting on trends and performance to stakeholders.
• Stay updated on industry best practices and trends in customer service.
• Foster a positive and collaborative work environment within the customer service team.

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Skills:

• Proven track record of success in leading and motivating customer service teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong analytical and data-driven approach to decision-making.
• Ability to work effectively in a fast-paced, dynamic environment.
• Passion for customer service and a commitment to providing exceptional experiences.
• Proficiency in MS Office Suite and CRM tools.

   

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