Flipkart Recruitment

As a Customer Delight Hero, you'll be the friendly voice and problem-solving expert our customers can rely on. You'll be the first line of contact, addressing their inquiries, resolving their concerns, and ensuring they have a seamless and delightful experience with Flipkart. Your empathy, communication skills, and ability to think on your feet will be instrumental in turning every interaction into a positive one.

Flipkart Jobs For Freshers

Responsibilities:

• Be the first point of contact for customers via phone, email, and chat, addressing their inquiries and concerns with empathy and professionalism.
• Proactively identify and resolve customer issues, ensuring timely and accurate solutions are provided.
• Follow established protocols and procedures to maintain quality service standards.
• Escalate complex issues to the relevant teams and track their resolution for customer satisfaction.
• Continuously learn about Flipkart products, services, and policies to provide informed and accurate information.
• Contribute to a positive and supportive team environment, collaborating with colleagues to achieve shared goals.