Front-Line Employees Job Vacancy

As a Front-Line Employee at IBM, you'll be the face of our company, interacting directly with clients and customers. You'll play a crucial role in ensuring their satisfaction and delivering exceptional service. This is an opportunity to gain valuable experience in a fast-paced, dynamic environment while making a real difference for IBM.

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Responsibilities:

• Providing exceptional customer service through various channels, including phone, email, and in-person interactions.
• Effectively resolving customer inquiries and concerns, exceeding expectations whenever possible.
• Contributing to a positive and professional work environment, collaborating effectively with colleagues and team members.
• Staying up-to-date on company policies, procedures, and product/service knowledge.
• Actively participating in training and development opportunities to continuously improve skills and knowledge.

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong problem-solving and analytical skills, with the ability to diagnose and resolve issues effectively.
• Proficiency in written and verbal communication, with a focus on clarity and conciseness.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.

 

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