Position title
HCL Recruitment 2024 - Job Seeker - Customer Support Engineer Post
Job Location
India
Remote work from: IND




Base Salary
USD.20,200-USD.29,500 Per month
Qualifications

Graduate

Employment Type
Full-time





Description

HCL Recruitment 2024

We're more than just software and hardware; we're architects of digital transformation, empowering businesses and individuals to unlock their full potential through technology. As a Customer Support Engineer at HCL, you'll be the frontline warrior against tech glitches, providing expert assistance to customers and ensuring their seamless experience with our products and services.




HCL Careers

Responsibilities:

  • Tech Detective: Analyze customer issues, diagnose problems efficiently, and implement effective solutions across diverse technological landscapes.
  • Communication Champion: Clearly explain technical concepts in a way that resonates with non-technical users, fostering trust and building positive customer relationships.
  • Resolution Architect: Guide customers through troubleshooting steps, escalate complex issues when necessary, and ensure timely resolution for maximum satisfaction.
  • Knowledge Navigator: Continuously update your technical knowledge on HCL's products and services, staying ahead of the curve to provide accurate and up-to-date support.
  • Data Decoder: Analyze customer feedback and service metrics to identify trends, improve support processes, and enhance customer experience.




HCL Jobs Near Me

Skills

  • A highly analytical and problem-solving individual with a passion for technology and a knack for understanding complex systems.
  • Excellent communication and interpersonal skills to build rapport with customers, actively listen to their concerns, and effectively explain technical solutions.
  • Strong multitasking and time management abilities to handle multiple support requests simultaneously and meet deadlines.
  • Proficiency in computer applications (e.g., MS Office) and relevant technical knowledge based on the specific role requirements.
  • Ability to work independently, think critically, and adapt to new technologies and situations is crucial.
Important Links

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Date posted
January 8, 2024
Valid through
August 31, 2024
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Position: HCL Recruitment 2024 - Job Seeker - Customer Support Engineer Post

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