Position title
HCL Recruitment 2024 - Latest Job - Customer Support Analyst Post
Job Location
India
Remote work from: IND




Base Salary
USD.20,200-USD.29,500 Per month
Qualifications

Graduate

Employment Type
Full-time





Description

HCL Recruitment 2024

HCL, a global leader in technology services and solutions, is looking for talented individuals to join their vibrant customer support team. As a Customer Support Analyst, you'll be the bridge between HCL and its customers, ensuring a seamless and positive experience at every touchpoint. You'll play a crucial role in resolving customer inquiries, providing technical assistance, and building long-lasting relationships.




HCL Careers

Responsibilities:

  • Provide accurate and timely support to customers through various channels (phone, email, chat, etc.).
  • Diagnose and troubleshoot technical issues related to HCL products and services.
  • Resolve customer inquiries efficiently and effectively, ensuring first-call resolution whenever possible.
  • Proactively identify and escalate complex issues to senior team members.
  • Maintain accurate and detailed documentation of customer interactions and resolutions.
  • Analyze customer feedback to identify trends and opportunities for improvement.
  • Contribute to the development and implementation of new customer support initiatives.




HCL Jobs Near Me

Skills

  • Excellent communication and interpersonal skills with the ability to build rapport and trust with customers.
  • Strong problem-solving skills and a creative approach to finding solutions.
  • Technical aptitude and familiarity with basic IT concepts (e.g., operating systems, software applications).
  • Proficiency in various communication channels, including phone, email, and chat platforms.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Excellent written and verbal communication skills in English.
  • Bachelor's degree in any relevant field (e.g., Business Administration, IT, Communication) preferred.
Important Links

Find the Link in Apply Now Button



Date posted
January 6, 2024
Valid through
August 31, 2024
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Position: HCL Recruitment 2024 - Latest Job - Customer Support Analyst Post

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