IBM Recruitment 2024

IBM is seeking a passionate and driven Title Analyst to join our growing team. In this role, you will be responsible for building and maintaining strong relationships with our valued clients, ensuring their satisfaction with our products and services. You will be a key point of contact for resolving customer inquiries, troubleshooting issues, and providing expert guidance. Your dedication to exceeding customer expectations will be instrumental in driving customer loyalty and business growth for IBM.

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Responsibilities:

• Manage customer relationships: Build and maintain strong, positive relationships with assigned clients, understanding their needs and exceeding their expectations.
• Resolve customer inquiries and issues: Promptly and effectively address customer inquiries, complaints, and technical issues, working towards first-call resolution whenever possible.
• Provide expert guidance and support: Leverage your deep knowledge of IBM products and services to provide accurate and timely information, training, and assistance to customers.
• Proactively identify and address customer needs: Anticipate and address potential customer issues before they arise, offering proactive solutions and recommendations.
• Collaborate with internal teams: Work closely with technical support, sales, and product development teams to ensure seamless customer service and product improvement.
• Contribute to continuous improvement: Analyze customer feedback, identify areas for improvement, and implement solutions to enhance the customer experience.
• Track and report on key metrics: Monitor key performance indicators (KPIs) related to customer satisfaction, resolution rates, and service delivery to measure team success.

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Skills:

• Minimum 3+ years of experience in customer service management, preferably within the IT industry.
• Proven track record of exceeding customer expectations and building strong relationships.
• Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to a non-technical audience.
• Strong problem-solving and analytical skills, with the ability to identify root causes and develop effective solutions.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a team.
• Strong time management and organization skills.

   

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