ICICI Bank Recruitment 2023

ICICI Bank, India's leading private sector bank, is seeking passionate and customer-centric individuals to join our growing team as Customer Success Associates. In this role, you will play a vital role in building long-term relationships with customers, ensuring their satisfaction, and exceeding their expectations.

ICICI Bank Careers

Responsibilities:

• Provide personalized and proactive customer service via phone, email, and chat.
• Identify and address customer needs and concerns promptly and efficiently.
• Educate customers on ICICI Bank's products and services and guide them towards solutions that meet their financial goals.
• Follow up with customers to ensure their satisfaction and gather feedback to improve services.
• Upsell and cross-sell relevant products and services to enhance customer loyalty and profitability.
• Maintain accurate records of customer interactions and track progress towards resolving issues.
• Adhere to ICICI Bank's policies and procedures.
• Contribute to a positive and supportive work environment.