12thy pass, Graduate, Post Graduate
Jio Recruitment
About Reliance Jio Infocomm
Reliance Jio Infocomm, a subsidiary of Reliance Industries Limited, is a leading telecommunications company in India. We've revolutionized the industry with our affordable data plans, extensive 4G network coverage, and innovative digital services. We're a company driven by a mission to connect everyone and empower them with the power of information and communication.
Why Join Us as a Customer Care Associate ?
As a Customer Care Associate at Jio, you'll be at the forefront of our mission, playing a pivotal role in expanding our customer base and driving sales. You'll be the face of Jio, connecting with potential customers, introducing them to our exciting plans and services, and ensuring they choose Jio for their connectivity needs. This pan-India role offers the opportunity to work from a Reliance Jio store location within your city, fostering a collaborative work environment and providing valuable face-to-face interactions with customers.
Position: Customer Care Associate
Company: Reliance Jio Infocomm
Jio Careers
Job Summary:
We're seeking a passionate and target-oriented individual to join our dynamic sales team. In this role, you'll be responsible for achieving set sales targets by promoting Jio's mobile recharge plans, broadband services, and digital products. You'll build strong customer relationships, understand their needs, and offer personalized recommendations for the most suitable Jio plans. Your communication skills and product knowledge will be instrumental in driving sales and ensuring customer satisfaction.
Key Responsibilities:
- Customer Interaction and Sales:
- Approach potential customers within the store environment and initiate conversations.
- Clearly explain Jio's mobile recharge plans, broadband services, and digital products, highlighting their benefits.
- Identify customer needs and recommend the most suitable Jio plans and services for their requirements.
- Close sales by addressing customer concerns and effectively handling objections.
- Process recharges, subscriptions, and new Jio connections for customers.
- Achieve and exceed set sales targets for mobile recharges, broadband subscriptions, and new Jio connections.
- Customer Relationship Management:
- Build rapport with customers by providing exceptional service and addressing their queries efficiently.
- Foster positive long-term relationships with customers, encouraging repeat business and referrals.
- Uphold Jio's brand image by providing a professional and courteous customer experience.
- Market Awareness and Product Knowledge:
- Stay updated on Jio's latest offerings, including mobile recharge plans, broadband packages, and digital services.
- Maintain a deep understanding of competitor offerings to effectively position Jio's products and services.
Required Skills and Qualifications:
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- Minimum graduation (10+2 or equivalent) or diploma in a relevant field (preferred).
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Strong presentation and negotiation skills to effectively pitch Jio products and services.
- Target-oriented and results-driven, with a passion for exceeding sales goals.
- Ability to work independently and as part of a team in a fast-paced environment.
- Time management skills to prioritize tasks and meet deadlines.
- Strong learning agility and willingness to stay updated on Jio's offerings.
- A positive attitude, a professional demeanor, and a commitment to providing exceptional customer service.
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Experience:
This role is a great opportunity for both freshers and experienced candidates. Freshers with strong communication skills, a target-oriented mindset, and a willingness to learn will be considered. Experience in sales (1+ years) is a plus, but not mandatory.
Why Join Jio?
At Jio, you'll be:
- At the Heart of India's Digital Revolution: Be part of a company that's transforming the way India connects and empower millions with the power of Jio's services.
- Developing Valuable Sales Skills: Refine your communication, presentation, negotiation, and sales skills in a dynamic and supportive environment.
- Building a Rewarding Career: We offer opportunities for growth and development within a leading telecommunications company.
- Working in a Collaborative and Supportive Environment: We foster a team-oriented culture where you'll learn from experienced colleagues and contribute your ideas.
- Enjoying Competitive Benefits and a Positive Work Culture: We offer competitive salaries, comprehensive benefits packages, and a positive work environment that values your contributions.
Application Process:
To apply, please submit your resume online. We encourage you to highlight your communication skills, sales experience (if any), and your passion for achieving targets.
Join Us and Be a Champion of Connectivity at Jio!
We're seeking enthusiastic and target-oriented individuals who thrive in a fast-paced sales environment. If you're passionate about connecting with people, have a
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