Desktop Support

As a Desktop Support at IBM, you will be a part of our dynamic IT support team, ensuring the smooth operation of our computer systems. You will be responsible for installing, maintaining, and troubleshooting hardware and software, providing technical support to users, and ensuring a high level of customer satisfaction.

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Responsibilities:

• Technical Support: Provide technical assistance to users, resolve issues related to IT equipment (computers, software, networks, printers, etc.).
• Maintenance: Perform regular upgrades to ensure systems remain updated.
• Troubleshooting: Troubleshoot system failures or bugs and provide solutions to restore functionality.
• Training: Arrange and provide training to internal users for new software and hardware.
• Reporting: Keep records of repairs and fixes for future reference.

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Skills:

• Technical: Proficient in computer systems, mobile devices, and other tech products.
• Problem-Solving: Ability to diagnose and troubleshoot basic technical issues.
• Communication: Excellent communication ability to give instructions to a non-technical audience.

 

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