Meesho Job Vacancy

Meesho is India's leading social commerce platform, empowering millions of resellers and entrepreneurs to thrive online. We're on a mission to democratize e-commerce and make it accessible to everyone. As a Customer Support Analyst, you'll play a crucial role in this mission by ensuring a delightful experience for our resellers and their customers.

Meesho Jobs For Freshers

Responsibilities:

Become the customer champion: Respond to customer inquiries promptly and professionally via various channels like phone, email, and chat.
Resolve issues with expertise: Investigate and troubleshoot customer concerns related to orders, payments, returns, products, and platform usage. Find effective solutions and ensure timely resolution.
Be a knowledge powerhouse: Stay updated on Meesho policies, products, and services to provide accurate and helpful information to customers.
Build positive relationships: Actively listen to customer concerns, empathize with their challenges, and offer personalized support to create a positive experience.
Identify and address potential issues: Proactively analyze customer interactions and feedback to identify areas for improvement and prevent escalation.
Collaborate for success: Work closely with other teams within Meesho to ensure smooth issue resolution and platform improvement.