Mother Dairy Recruitment 2024

Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate technical information in a clear and understandable manner. Active listening skills to comprehend customer concerns and provide empathetic responses.
Problem-Solving: Strong analytical and problem-solving skills to troubleshoot technical issues efficiently. Ability to think critically and adapt to evolving situations, ensuring effective and timely solutions.
Customer Focus: Demonstrated commitment to delivering exceptional customer service and ensuring customer satisfaction. Patience and resilience in handling challenging customer interactions.

Mother Dairy, a flagship brand known for its commitment to quality and nutrition, is seeking a dedicated Help Desk Associate to join our dynamic team. With a rich heritage and a focus on sustainable and ethical practices, Mother Dairy is at the forefront of the dairy industry. As a Help Desk Associate, you will play a crucial role in ensuring seamless customer support and satisfaction.

Mother Dairy Careers

Responsibilities:

Customer Assistance:
- Provide courteous and effective assistance to customers via multiple channels, including phone, email, and chat.
- Address customer inquiries, resolve issues, and escalate complex problems to the appropriate departments.
- Ensure timely and accurate responses, demonstrating a commitment to customer satisfaction and brand loyalty.
Technical Troubleshooting:
- Diagnose and resolve technical issues related to Mother Dairy products, guiding customers through step-by-step solutions.
- Collaborate with cross-functional teams to identify recurring technical problems and contribute to the development of comprehensive solutions.
- Stay updated on product knowledge and industry trends to provide informed technical support.
Documentation and Reporting:
- Maintain detailed and accurate records of customer interactions, technical issues, and resolutions.
- Generate regular reports on common customer concerns, feedback, and suggestions to help improve overall product and service quality.