Patanjali Recruitment 2023

Patanjali is seeking a highly experienced and customer-oriented Customer Service Manager to join our dynamic team and play a pivotal role in leading and managing our customer service operations. As a Customer Service Manager, you will be responsible for overseeing the entire customer service lifecycle, from handling customer inquiries and resolving complaints to ensuring continuous improvement in customer satisfaction.

Patanjali Careers

Responsibilities:

• Lead and manage a team of customer service representatives to provide exceptional customer support
• Oversee the handling of customer inquiries, complaints, and feedback across various channels, including phone, email, chat, and social media
• Implement and manage customer service processes and procedures to ensure efficiency and effectiveness
• Develop and train customer service representatives to enhance their skills and knowledge
• Analyze customer feedback and identify areas for improvement in customer service strategies
• Track and measure customer satisfaction metrics to assess the effectiveness of customer service initiatives
• Stay up-to-date on industry trends and best practices in customer service management