Position title
Phonepe Recruitment 2024 - Job Opportunities - Customer Success Associate Post
Job Location
India
Remote work from: IND




Base Salary
USD.11,600-USD.19,300 Per month
Qualifications

Graduate, 12th

Employment Type
Full-time





Description

Phonepe Recruitment 2024

As a Customer Success Associate at PhonePe in North Dumdum, you'll be the friendly voice on the other end of the line, ensuring a positive and helpful experience for our valued customers. You'll resolve inquiries related to PhonePe transactions, troubleshoot technical issues, provide guidance on using the app, and ultimately, build trust and loyalty towards the PhonePe brand. Your empathy, problem-solving skills, and ability to connect with people from diverse backgrounds will be key in turning every interaction into a positive one.




Phonepe Careers

Responsibilities:

  • Answer incoming calls and emails from PhonePe customers regarding various issues and inquiries.
  • Actively listen to customer concerns and understand their needs thoroughly.
  • Provide accurate and up-to-date information about PhonePe features, services, and policies.
  • Troubleshoot technical issues related to the PhonePe app and offer relevant solutions.
  • Guide customers through the app functionality and educate them on safe and secure digital payment practices.
  • Resolve customer complaints efficiently and ensure their satisfaction with PhonePe services.
  • Maintain detailed records of customer interactions and document resolutions for future reference.
  • Build strong relationships with customers, fostering trust and loyalty towards the PhonePe brand.
  • Contribute to continuous improvement by identifying areas for process optimization and providing feedback.




Phonepe Jobs Near Me

Skills

  • Minimum Bachelor's degree in any discipline or 12th pass with relevant experience in customer service.
  • Excellent communication and interpersonal skills, with the ability to connect with people from diverse backgrounds.
  • Active listening skills and a genuine desire to understand and address customer needs.
  • Problem-solving abilities and the ability to think creatively to find solutions to customer issues.
  • Proficiency in English and Bengali (both spoken and written) is a must.
  • Computer skills and familiarity with mobile apps are essential.
  • Positive attitude and a passion for creating a positive customer experience.
  • Ability to work independently and as part of a team in a fast-paced environment.
Important Links

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Date posted
January 3, 2024
Valid through
August 31, 2024
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Position: Phonepe Recruitment 2024 - Job Opportunities - Customer Success Associate Post

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