Position title
Phonepe Recruitment 2024 - Vacancy Job Alert - Customer Success Manager Post
Job Location
India
Remote work from: IND




Base Salary
USD.12,300-USD.19,300 Per month
Qualifications

Graduate, 12th

Employment Type
Full-time





Description

Phonepe Recruitment 2024

As a Customer Success Manager at PhonePe, you'll be the trusted guide and advocate for our users. You'll proactively engage with them, understand their needs and challenges, and provide personalized support and guidance to maximize their value from PhonePe's extensive offerings. Your dedication to customer satisfaction, excellent communication skills, and deep understanding of financial services will be instrumental in building lasting relationships and promoting long-term engagement with PhonePe.




Phonepe Careers

Responsibilities:

  • Proactive Outreach & Engagement: Reach out to customers proactively, identifying their needs and proactively addressing any potential issues.
  • Onboarding & Guidance: Provide personalized onboarding support to new users, guide them through PhonePe features and functionalities, and ensure a smooth experience.
  • Issue Resolution & Troubleshooting: Efficiently handle customer inquiries and concerns, troubleshoot technical issues, and provide prompt and effective solutions.
  • Account Management & Upselling: Build strong relationships with key customers, understand their financial goals, and recommend relevant PhonePe products and services to enhance their experience.
  • Feedback & Insights: Gather valuable feedback from customers, analyze trends, and share insights with internal teams to improve PhonePe's offerings and user experience.
  • Data Analysis & Reporting: Track key customer success metrics, analyze data to identify areas for improvement, and report findings to optimize strategies.
  • Collaboration & Communication: Collaborate effectively with various teams across PhonePe, including product, marketing, and technical support, to ensure seamless customer care.
  • Stay Updated: Continuously learn about new PhonePe features and financial services landscape, ensuring up-to-date knowledge to empower customers.




Phonepe Jobs Near Me

Skills

  • Bachelor's degree in Business Administration, Finance, Economics, or a related field preferred.
  • Minimum 2 years of experience in a customer service or account management role, preferably within the financial services industry.
  • Excellent communication and interpersonal skills, able to build rapport and effectively communicate complex information to diverse users.
  • Strong analytical and problem-solving skills, with the ability to identify root causes and find solutions to customer issues.
  • Proficiency in digital tools and CRM systems.
  • Passion for customer success and exceeding expectations.
  • Proactive and self-motivated, with the ability to manage multiple tasks and prioritize effectively.
  • Knowledge of the Indian financial services landscape and digital payments ecosystem (a plus).
Important Links

Find the Link in Apply Now Button



Date posted
January 8, 2024
Valid through
August 31, 2024
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Position: Phonepe Recruitment 2024 - Vacancy Job Alert - Customer Success Manager Post

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