Rosneft Job Vacancy

About Rosneft

Rosneft is a leading global oil and gas company, headquartered in Moscow, Russia. It is the world's largest publicly traded oil company by oil production and the world's fourth-largest oil company by reserves. Rosneft operates across the entire oil and gas value chain, from exploration and production to refining, marketing, and transportation. The company is committed to the highest standards of safety, environmental responsibility, and social development.

Why Join Rosneft as a Customer Service Representative?

Rosneft offers a rewarding career path for talented and motivated individuals. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction by providing exceptional service and support. You will have the opportunity to develop your communication, problem-solving, and technical skills in a fast-paced and dynamic environment.

We are looking for a passionate and articulate Customer Service Representative to join our growing team!

Job Summary

In this remote position, you will be responsible for providing exceptional customer service to Rosneft's clients and partners. You will handle a variety of inquiries through phone, email, and chat, ensuring all issues are resolved promptly and professionally. You will also play a key role in gathering customer feedback and identifying areas for improvement.

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Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Gather and clarify customer information to understand their needs and concerns.
• Research and troubleshoot customer issues to identify appropriate solutions.
• Provide accurate and up-to-date information on Rosneft's products and services.
• Escalate complex issues to the appropriate team members for further resolution.
• Document all customer interactions and maintain accurate records.
• Identify and report trends in customer inquiries to improve service delivery.
• Proactively identify up-selling and cross-selling opportunities.
• Maintain a positive and professional demeanor at all times.

Required Skills and Qualifications:

• Excellent communication and interpersonal skills, both written and verbal.
• The ability to actively listen and understand customer needs.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A minimum of 1 year of customer service experience (preferred).
• Experience working in a remote environment (a plus).
• The ability to work independently and as part of a team.
• A strong commitment to providing exceptional customer service.

Experience:

This position is open to both recent graduates (freshers) and experienced customer service professionals. We are looking for individuals with a passion for customer service and a desire to learn and grow in a fast-paced environment.

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Why Join Rosneft?

Rosneft offers a competitive salary and benefits package, including:

• Competitive salary and bonus structure
• Comprehensive health insurance plan
• Paid time off (vacation, sick leave, personal days)
• Retirement savings plan with company match
• Opportunities for professional development and training
• A positive and collaborative work environment
• The chance to work for a leading global energy company

Rosneft is also committed to diversity and inclusion in the workplace. We value employees from all backgrounds and experiences.

Application Process

To apply for this position, please submit your resume and cover letter online. In your cover letter, please tell us why you are interested in working for Rosneft and what you can bring to the Customer Service Representative role.

We look forward to hearing from you!

General Overview

This is an exciting opportunity to join a leading global energy company and make a real difference. As a Customer Service Representative at Rosneft, you will play a vital role in ensuring customer satisfaction and building positive relationships with our clients and partners. If you are a passionate and articulate individual with a strong commitment to customer service, we encourage you to apply!

   

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